1. Information We Collect
KhatriVivah.org collects information that you provide while creating an account, completing your profile, contacting support, or using our matrimonial services.
- Account details such as name, email address, mobile number, OTP login activity, and profile creator information.
- Matrimonial profile details such as date of birth, gender, marital status, community, mother tongue, religion, education, occupation, family details, lifestyle preferences, city, state, country, and partner preferences.
- Photos and optional documents or information submitted for profile verification, safety checks, or support requests.
- Payment and plan information when you purchase a paid membership. Card, UPI, net banking, or wallet details are handled by payment gateway providers and are not stored by us in full.
- Technical information such as device type, browser, IP address, pages visited, and basic usage logs to secure and improve the website.
2. How We Use Your Information
We use your information to operate the platform, provide matrimonial matching features, and keep the community safe.
- To create and manage your account and matrimonial profile.
- To send OTPs, important account updates, service messages, and support responses.
- To show relevant profile suggestions based on your details and preferences.
- To verify profile authenticity, reduce fake profiles, prevent misuse, and investigate suspicious activity.
- To process memberships, payments, invoices, refunds, and service requests.
- To improve website performance, user experience, and customer support.
4. Security, Cookies & Retention
We use reasonable technical and operational safeguards to protect member information. No online platform can promise absolute security, so members should also protect their OTPs, email accounts, and personal devices.
- We may use cookies and similar technologies for login sessions, security, preferences, analytics, and website performance.
- We retain account and profile information while your account is active and for a reasonable period afterward for legal, safety, audit, and dispute-resolution purposes.
- Photos or verification details may be retained where required for safety checks, fraud prevention, or legal compliance.
5. Your Choices & Controls
You may request access, correction, update, or deletion of your personal information by contacting us. Some information may be retained where required for legal, security, fraud prevention, payment, or dispute purposes.
- You can update most profile information from your account or by contacting support.
- You can opt out of promotional messages where an unsubscribe or opt-out option is provided.
- You should not upload another person’s personal data, photos, or documents without proper authority and consent.
6. Contact & Grievance Support
For privacy questions, correction requests, deletion requests, or grievance support, contact us using the details below.