1. Overview
KhatriVivah.org may offer paid membership plans, profile promotion, contact access, assisted services, or other premium matrimonial features. Because these services are digital and may begin immediately after activation, refunds are limited and handled according to this policy.
2. Cases Where Refunds May Be Considered
A refund may be reviewed when a genuine payment or service issue is reported within 7 days of the transaction.
- Duplicate payment for the same plan or service.
- Payment deducted but membership or paid service was not activated due to a technical issue.
- Wrong amount charged due to a system or gateway error.
- Service was cancelled by KhatriVivah.org before activation and no benefit was used.
3. Non-Refundable Cases
Refunds are generally not available in the following cases once the membership or paid feature is activated or used.
- Change of mind after purchase.
- No suitable match, no response from members, delayed response, or unsuccessful marriage outcome.
- Profile suspension, rejection, or removal due to fake information, policy violation, misuse, abusive behaviour, or suspicious activity.
- Partial use, unused days, inactivity, or failure to login during the plan period.
- Incorrect profile details submitted by the member or profile creator.
- Payments made to third parties, members, families, consultants, or anyone outside KhatriVivah.org official payment channels.
4. Refund Request Process
To request a refund review, email support with your registered email address, mobile number, transaction ID, payment date, amount, and reason for the request.
- Refund requests should be submitted within 7 days of payment.
- Approved refunds are usually processed to the original payment method within 7-10 business days after approval, subject to bank or gateway timelines.
- If a payment failed but money was deducted, the bank or payment gateway may automatically reverse it according to their timelines.
- KhatriVivah.org may ask for additional proof before approving a refund.
5. Cancellation & Plan Changes
If auto-renewal or recurring plans are introduced, members will be able to cancel future renewals according to the instructions provided with that plan. Cancelling a plan stops future billing but does not automatically refund already activated services.
We may revise membership prices, benefits, and refund conditions for future purchases. Changes will not affect already approved refund requests.